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ISO 20000

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ISO 20000

ISO/IEC 20000 is an international IT standard that allows companies to demonstrate excellence and prove best practice in IT management. The standard ensures companies can achieve evidence-based benchmarks to continuously improve their delivery of IT services. ISO/IEC 20000 was released in 2005 based on the IT infrastructure library (ITIL®) best practice framework, and updated in 2011.

The adoption of ISO 20000 has grown quite rapidly in the international arena of IT service providers and it has become a competitive differentiator for delivery of IT services


ISO 20000 consists of two distinct parts:


Overall, these standards specify five key group service management processes: Service Delivery, Relationship, Resolution, Control and Release

Benefits of ISO 20000 Implementation

Who is it applicable to?

The ISO 20000 standard is applicable to organizations of all sizes, which are:


ISO 20000 certification provides a trust and confidence to customers and partners that your organization has processes and procedures in place to demonstrate compliance with IT Best Practices. Organizations of all types, sectors and sizes can improve their performance through the implementation of this standard.

How can ISO - Qatar help you to achieve ISO 20000 Certification?

ISO Qatar will assist your organization in ISO awareness training, documentation, implementation, internal auditing and overall process optimization as per ISO20000 standard. ISO - Qatar is a result oriented professional training and certification service providers, offering systematic approaches to improve quality and effectiveness of the system and enhance the productivity by offering systematic approaches. Our main objective is to help you and your organization improve profitability, through better utilization of all of your resources


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