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ISO 10002

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ISO 10002

Customer dissatisfaction can damage your business. Smart management will find ways to differentiate themselves from competitors, define customer service standards, and deliver an effective complaint handing system for their customers.

ISO 10002 provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance and improvement. The complaints-handling process described, is suitable for use as one of the processes of an overall Quality Management System.

ISO 10002 major framework is to provide guidance for the design and implementation of an effective and efficient complaints-handling process for organizations. ISO 10002 is one of the most updated and systematic international customer service management systems at the moment.

ISO 10002:2004 addresses the following aspects of complaints handling:

Who is ISO 10002:2004 applicable to?

ISO 10002:2004 provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance and improvement. The complaints-handling process described is suitable for use as one of the processes of an overall quality management system.

ISO 10002:2004 is not applicable to disputes referred for resolution outside the organization or for employment-related disputes.

It is also intended for use by organizations of all sizes and in all sectors.

What are the benefits of registration?

How can ISO - Qatar help you to achieve ISO 10002:2004 Certification?

ISO Qatar will assist your organization in ISO awareness training, documentation, implementation, internal auditing and overall process optimization as per ISO 10002:2004 standard. ISO - Qatar is a result oriented professional training and certification service providers, offering systematic approaches to improve quality and effectiveness of the system and enhance the productivity by offering systematic approaches. Our main objective is to help you and your organization improve profitability, through better utilization of all of your resources

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